Overview
Our refund and return policy is valid for 14 days. If more than 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (unless the product is defective or damaged in package).
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds
f you haven't received your refund yet, first check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at info@bitload.ee.
Exchanges
We only replace items (or refund the purchase amount) if they are defective or damaged. If you receive a defective (or damaged in package) product, please notify us at info@bitload.ee. We will contact you as soon as possible to find a suitable solution.
Return shipping
After clarifying the initial circumstances, we will provide you with the return address.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
Additional questions
For any questions related to refunds and returns, please contact us at info@bitload.ee.
